Linda Davis - Call Centre Helper

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Linda Davis

Linda Davis, Head of Operations, AllClear Insurance Services

Connect with Linda on LinkedIn

Recent Articles Most Viewed Articles

Top 10 Things People Enjoy About Working in a Contact Centre

Top 10 Things People Enjoy About Working in a Contact…

How to Bridge Silence on a Call

How to Bridge Silence on a Call

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Managing Seasonal Intake – Your Questions Answered

Managing Seasonal Intake – Your Questions Answered

12 Ways to Make Better Use of Agent Downtime

12 Ways to Make Better Use of Agent Downtime

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

Should Call Centre Agents Use Mobile Phones at Work?

Should Call Centre Agents Use Mobile Phones at Work?

4 Different Approaches to Quality Scoring

4 Different Approaches to Quality Scoring

5 Lessons From the AllClear Travel Insurance Contact Centre

5 Lessons From the AllClear Travel Insurance Contact…

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

AI in UK Contact Centres - The Reality

What Contact Centres Are Doing Right Now - 2026 Edition

Upcoming Events

7th October 2026

Engage Customer Summit 2026

7th October 2026

2026 World Summit AI

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?