Marc Carriere - Call Centre Helper

Marc Carriere

Marc Carriere is Creator of Creating Amazing Team Leaders and the Becoming An Amazing Team Leaders self paced online courses, Founder of the 7 Pillars Mastermind, CEO of Marketing Tactics and Founder of yourleadEngine.

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Recent Articles Most Viewed Articles

How to Conduct a Skills Audit and Coaching Plan

How to Conduct a Skills Audit and Coaching Plan

10 Red Flags to Watch Out for With New Hires

10 Red Flags to Watch Out for With New Hires

How to Effectively Manage a Team Leader’s Time

How to Effectively Manage a Team Leader’s Time

7 Pillars for Creating Amazing Team Leaders

7 Pillars for Creating Amazing Team Leaders

The Best Ways of Providing Corrective and Nurturing Feedback

The Best Ways of Providing Corrective and Nurturing…

Getting Past Gatekeepers to Actually Speaking With Decision-Makers

Getting Past Gatekeepers to Actually Speaking With…

Understanding the Use of Emotion and Logic in Sales

Understanding the Use of Emotion and Logic in Sales

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Low-Code Use Cases With Real-World Examples

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?