Mark Armstrong - Call Centre Helper

Connect with Mark on LinkedIn "> Mark Armstrong - Call Centre Helper

Mark Armstrong

Mark Armstrong, Head of CX Sales, Business Systems

Connect with Mark on LinkedIn

Recent Articles Most Viewed Articles

14 Best Practices for Maximizing Your Service Level

14 Best Practices for Maximizing Your Service Level

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

71% of UK Contact Centres Were NOT Fully Ready for Remote Working

71% of UK Contact Centres Were NOT Fully Ready for…

11 Tips and Tools to Improve Call Centre Quality Assurance (QA)

11 Tips and Tools to Improve Call Centre Quality…

UK Employees Want Protection From Workplace Bots

UK Employees Want Protection From Workplace Bots

Jabra Partner With Code Software

Jabra Partner With Code Software

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

How to Manage Agent Workarounds and Shortcuts

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?