Mark Brown - Call Centre Helper

Mark Brown

Recent Articles Most Viewed Articles

25 Tips to Make Your Telesales People More Productive

25 Tips to Make Your Telesales People More Productive

Can the weather affect the mood of the caller / contact centre?

Can the weather affect the mood of the caller / contact…

99 Ways to Change Your Contact Centre

99 Ways to Change Your Contact Centre

How do we bottle up our amazing team leaders and agents?

How do we bottle up our amazing team leaders and agents?

Ten Tips to Improve Customer Retention

Ten Tips to Improve Customer Retention

Top Tips to Make Your Workforce More Productive

Top Tips to Make Your Workforce More Productive

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?