Martin Roberts Archives - Call Centre Helper

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Martin Roberts

Martin Roberts, former VP Marketing & Business Development, NiCE

Connect with Martin on LinkedIn

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Call Recording Guidelines

Call Recording Guidelines

Post-Call IVR Surveys: When and How to Get the Best Out of Them

Post-Call IVR Surveys: When and How to Get the Best Out…

What to Look For When Buying Voice Over IP (VoIP)

What to Look For When Buying Voice Over IP (VoIP)

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

10 Practical Use Cases for AI in Customer Experience

How Low-code Automation Differs From Traditional Solutions

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action