Michele Carlson - Call Centre Helper

Connect with Michelle on LinkedIn "> Michele Carlson - Call Centre Helper

Michele Carlson

Michele Carlson, Senior Product Marketing Manager, NICE

Connect with Michelle on LinkedIn

Recent Articles Most Viewed Articles

No More Hype: Here Are the Trends Actually Shaping AI-First CX in 2026

No More Hype: Here Are the Trends Actually Shaping…

4 Ways a People-First AI Strategy Drives Better Service

4 Ways a People-First AI Strategy Drives Better Service

A Sign You Need Speech Analytics

A Sign You Need Speech Analytics

The AI Butterfly Effect: The Force Multiplier Reshaping CX

The AI Butterfly Effect: The Force Multiplier Reshaping CX

CCaaS Pulse Check – What’s Now Possible?

CCaaS Pulse Check – What’s Now Possible?

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Zoom Acquires Enterprise AI Search Platform Onyx

Evaluagent Recognized Among Most Progressive AutoQM Platforms

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

26th October 2026

ICMI Contact Center Expo 2026

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success