Michele Carlson - Call Centre Helper

Connect with Michelle on LinkedIn "> Michele Carlson - Call Centre Helper

Michele Carlson

Michele Carlson, Senior Product Marketing Manager, NICE

Connect with Michelle on LinkedIn

Recent Articles Most Viewed Articles

No More Hype: Here Are the Trends Actually Shaping AI-First CX in 2026

No More Hype: Here Are the Trends Actually Shaping…

4 Ways a People-First AI Strategy Drives Better Service

4 Ways a People-First AI Strategy Drives Better Service

A Sign You Need Speech Analytics

A Sign You Need Speech Analytics

The AI Butterfly Effect: The Force Multiplier Reshaping CX

The AI Butterfly Effect: The Force Multiplier Reshaping CX

CCaaS Pulse Check – What’s Now Possible?

CCaaS Pulse Check – What’s Now Possible?

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

Tactics to Manage QA Well During Seasonal Peaks

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: Capacity Planning for Contact Centre BPOs

eBook: EU Data Sovereignty for the Contact Centre

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

‘Deflected’ Does Not Mean ‘Resolved’

How to Turn Training into Lasting Competence

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?