Michele Carlson - Call Centre Helper

Connect with Michelle on LinkedIn "> Michele Carlson - Call Centre Helper

Michele Carlson

Michele Carlson, Senior Product Marketing Manager, NICE

Connect with Michelle on LinkedIn

Recent Articles Most Viewed Articles

No More Hype: Here Are the Trends Actually Shaping AI-First CX in 2026

No More Hype: Here Are the Trends Actually Shaping…

4 Ways a People-First AI Strategy Drives Better Service

4 Ways a People-First AI Strategy Drives Better Service

A Sign You Need Speech Analytics

A Sign You Need Speech Analytics

The AI Butterfly Effect: The Force Multiplier Reshaping CX

The AI Butterfly Effect: The Force Multiplier Reshaping CX

CCaaS Pulse Check – What’s Now Possible?

CCaaS Pulse Check – What’s Now Possible?

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Stop Spamming! 10 Better Ways to Collect Customer Feedback

Top 10 Use Cases for Speech Analytics

Top 10 Use Cases for Speech Analytics

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?