Nicola Brookes - Call Centre Helper

Connect with Nicola on LinkedIn "> Nicola Brookes - Call Centre Helper

Nicola Brookes

Nicola Brookes, Director Corporate Communications, Vonage

Connect with Nicola on LinkedIn

Recent Articles Most Viewed Articles

11 Tips to Create and Maintain Loyal Customers

11 Tips to Create and Maintain Loyal Customers

The Do’s and Don’ts of Call Scripting

The Do’s and Don’ts of Call Scripting

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?