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Articles - Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

A pair of white robots dressed like an angel and a devil - love or hate chatbot concept

Are Chatbots the Tech We All Love to Hate?

emotion post-it notes

10 Game-Changing Ways Emotion Will Shape the Future of CX

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Can AI Really Handle Customer Complaints?

Social media connecting concept - chat with ai

AI Is Transforming Instant Messaging in Customer Service

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How Is Email Evolving and Becoming More Automated?

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Is Generative AI the Key to Boosting Chatbot Performance

People on phones using self service

10 Changes Set to Redefine the Future of Self-Service

Workforce Management Trends on colorful paper note with calculator and pen on red background.

Emerging WFM Trends to Look Out For

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Editor's Pick

Thumbnail How to Make the Best Use of Coaching Time

How to Make the Best Use of Coaching Time

Thumbnail What’s the Best Way to Reward Customers for Their Feedback?

What’s the Best Way to Reward Customers for Their Feedback?

Thumbnail How to Define Career Paths in Your Contact Centre

How to Define Career Paths in Your Contact Centre

Thumbnail Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

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