Nicolas Marcoin - Call Centre Helper

Connect with Nicolas on LinkedIn "> Nicolas Marcoin - Call Centre Helper

Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

Recent Articles Most Viewed Articles

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

AI Is Transforming Instant Messaging in Customer Service

AI Is Transforming Instant Messaging in Customer Service

How Is Email Evolving and Becoming More Automated?

How Is Email Evolving and Becoming More Automated?

Is Generative AI the Key to Boosting Chatbot Performance

Is Generative AI the Key to Boosting Chatbot Performance

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

10 Customer-Centric Ideas We Heard at Adanola

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success