Nicolas Marcoin - Call Centre Helper

Connect with Nicolas on LinkedIn "> Nicolas Marcoin - Call Centre Helper

Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

Recent Articles Most Viewed Articles

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

AI Is Transforming Instant Messaging in Customer Service

AI Is Transforming Instant Messaging in Customer Service

How Is Email Evolving and Becoming More Automated?

How Is Email Evolving and Becoming More Automated?

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Is Generative AI the Key to Boosting Chatbot Performance

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10 Changes Set to Redefine the Future of Self-Service

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Emerging WFM Trends to Look Out For

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How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

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13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success