Nicolas Marcoin - Call Centre Helper

Connect with Nicolas on LinkedIn "> Nicolas Marcoin - Call Centre Helper

Nicolas Marcoin

Nicolas Marcoin, Product Marketing Manager, Odigo

Connect with Nicolas on LinkedIn

Recent Articles Most Viewed Articles

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

AI Is Transforming Instant Messaging in Customer Service

AI Is Transforming Instant Messaging in Customer Service

How Is Email Evolving and Becoming More Automated?

How Is Email Evolving and Becoming More Automated?

Is Generative AI the Key to Boosting Chatbot Performance

Is Generative AI the Key to Boosting Chatbot Performance

10 Changes Set to Redefine the Future of Self-Service

10 Changes Set to Redefine the Future of Self-Service

Emerging WFM Trends to Look Out For

Emerging WFM Trends to Look Out For

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

2026 QATC Annual Conference

30th September 2026

Customer Experience Live Show Middle East 2026

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?