Articles - On Demand Webinars

Missed a live session? Our On-Demand webinars hub gives you instant access to a library of expert discussions, practical workshops, and real-world advice from across the contact centre industry. Watch sessions on leadership, AI, workforce management, and customer experience whenever it suits you. Each webinar features respected speakers who share proven strategies, new ideas, and examples that can help you improve performance in your own operation. It’s the easiest way to stay up to date and learn directly from industry experts at your own pace.

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Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders
Empowering Agents to Deliver Exceptional Customer Experiences webinar advert
Recorded Webinar: Empowering Agents to Deliver Exceptional Customer Experiences
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Recorded Webinar: Contact Centre Coaching and Training Exercises
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Recorded Webinar: Driving Down Repeat Contact
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
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Recorded Webinar: Excellent Customer Service Strategy
Recorded Webinar: 7 Clever Ways to Transform the Contact Centre
Recorded Webinar: Hints and Tips for Helping Agents be Better at Their Job
Recorded Webinar: Call Monitoring Strategies
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Recorded Webinar: Creating Outstanding Customer Interactions
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Webinar Recording: Unlocking the Latest WFM Secrets
Recorded Webinar: Executive Briefing on Call Centre Quality
Recorded Webinar: 5 Great Ways to Improve Customer Satisfaction
Recorded Webinar: How to Improve Rapport with the Customer
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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Webinar Recording: Treating Vulnerable Customers Fairly
Recorded Webinar: The Best Ways to Improve Customer Satisfaction
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Recorded Webinar: Making Customer Journey Mapping Easier
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Recorded Webinar: Boosting Agent and Team Leader Effectiveness in Customer Service
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Recorded Webinar: How to Reduce Background Noise in the Contact Centre
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Webinar Recording: How to Properly Assess Agent Performance
Recorded Webinar :Building a Positive Culture in the Contact Centre
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Recorded Webinar: How to Build Flexibility into Call Centre Schedules