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Sarah Graham

Sarah Graham, Senior People Development and Training Manager at Ocado

Recent Articles Most Viewed Articles
7 Simple Mistakes That Hurt Contact Centre Morale

7 Simple Mistakes That Hurt Contact Centre Morale

The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a…

How to Rethink Agent Mental Health

How to Rethink Agent Mental Health

Why Your Agents Are Calling It Quits

Why Your Agents Are Calling It Quits

Easy Ways to Make Your Contact Centre More Charitable

Easy Ways to Make Your Contact Centre More Charitable

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

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Top Stories

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Latest News

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

Resources

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?