Shaun McCurdy - Call Centre Helper

Shaun McCurdy

Shaun McCurdy, Product Manager, Enghouse Interactive

Recent Articles Most Viewed Articles

Switch From Live Chat to Chatbots – Without Losing Customers

Switch From Live Chat to Chatbots – Without Losing…

Have IVRs Had Their Day?

Have IVRs Had Their Day?

3 Ways to Unify Self-Service and the Contact Centre

3 Ways to Unify Self-Service and the Contact Centre

Create a “Win–Win” Self-Service Strategy

Create a “Win–Win” Self-Service Strategy

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?