Shaun McCurdy - Call Centre Helper

Shaun McCurdy

Shaun McCurdy, Product Manager, Enghouse Interactive

Recent Articles Most Viewed Articles

Can AI Really Handle Customer Complaints?

Can AI Really Handle Customer Complaints?

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

The Superhuman Touch – How to Blend Agents and AI for…

Are Chatbots the Tech We All Love to Hate?

Are Chatbots the Tech We All Love to Hate?

3 Ways to Unify Self-Service and the Contact Centre

3 Ways to Unify Self-Service and the Contact Centre

Create a “Win–Win” Self-Service Strategy

Create a “Win–Win” Self-Service Strategy

Have IVRs Had Their Day?

Have IVRs Had Their Day?

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?