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Articles - Shawna Malecki

Shawna Malecki, Senior Product Marketing Manager, NiCE

Connect with Shawna on LinkedIn

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Your Guide to NLP and NLU in the Contact Centre

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Leaders Need to Pay Attention to AI-Powered Analytics

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8 Useful Customer Journey Mapping Tools and Techniques

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19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

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18 Tried and Tested Ways to Improve the Customer Experience

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29 Mistakes That Your Contact Centre Might Be Making

15 Practical Techniques to Improve Your Voice of the Customer Program

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Editor's Pick

Thumbnail Make Fridays More Fun in Your Contact Centre

Make Fridays More Fun in Your Contact Centre

Thumbnail How to Support Your Agents Through a Personal Crisis

How to Support Your Agents Through a Personal Crisis

Thumbnail Key Strategies to Maximize Contact Centre Performance

Key Strategies to Maximize Contact Centre Performance

Thumbnail 18 Sure-Fire Ways to Boost Agent Resilience

18 Sure-Fire Ways to Boost Agent Resilience

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