Shawna Malecki - Call Centre Helper

Connect with Shawna on LinkedIn "> Shawna Malecki - Call Centre Helper

Shawna Malecki

Shawna Malecki, Senior Product Marketing Manager, NiCE

Connect with Shawna on LinkedIn

Recent Articles Most Viewed Articles

Your Guide to NLP and NLU in the Contact Centre

Your Guide to NLP and NLU in the Contact Centre

Leaders Need to Pay Attention to AI-Powered Analytics

Leaders Need to Pay Attention to AI-Powered Analytics

8 Useful Customer Journey Mapping Tools and Techniques

8 Useful Customer Journey Mapping Tools and Techniques

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

18 Tried and Tested Ways to Improve the Customer Experience

18 Tried and Tested Ways to Improve the Customer…

29 Mistakes That Your Contact Centre Might Be Making

29 Mistakes That Your Contact Centre Might Be Making

15 Practical Techniques to Improve Your Voice of the Customer Program

15 Practical Techniques to Improve Your Voice of the…

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

13 CXA Mistakes Every Contact Centre Leader Should Avoid

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

PCI Pal Launches New Brand Identity

White Paper: Three Ways to Make Automated Customer Experiences More Human

Zoom in on CX Podcast Series

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

15th October 2026

Planning for Outsourcers: BPO WFM Best Practices – Webinar

Five Ways to Expand AI Across Your Contact Centre

How to Manage a Successful AutoQA Migration

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?