Shawna Malecki - Call Centre Helper

Connect with Shawna on LinkedIn "> Shawna Malecki - Call Centre Helper

Shawna Malecki

Shawna Malecki, Senior Product Marketing Manager, NiCE

Connect with Shawna on LinkedIn

Recent Articles Most Viewed Articles

Your Guide to NLP and NLU in the Contact Centre

Your Guide to NLP and NLU in the Contact Centre

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Leaders Need to Pay Attention to AI-Powered Analytics

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8 Useful Customer Journey Mapping Tools and Techniques

19 Reasons Why Collecting Customer Feedback Is Important for Your Organization

19 Reasons Why Collecting Customer Feedback Is Important…

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18 Tried and Tested Ways to Improve the Customer…

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29 Mistakes That Your Contact Centre Might Be Making

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15 Practical Techniques to Improve Your Voice of the…

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How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

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AI Call Scoring in Contact Centres: What Your QA Team Does Next

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