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Articles - Sian Ciabattoni

Sian Ciabattoni, VP of Global Marketing, Aptitude Software

Connect with Sian on LinkedIn

A happy contact centre advisor sits in front of a computer screen

15 Interesting Ways to Modernize Your Contact Centre

Ofcom Regulations

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Editor's Pick

Thumbnail Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Thumbnail Is ChatGPT Really Suitable for Contact Centres Right Now?

Is ChatGPT Really Suitable for Contact Centres Right Now?

Thumbnail Out of Hours Service – Who’s Doing It Best?

Out of Hours Service – Who’s Doing It Best?

Thumbnail Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to Customers

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