Articles - Stevie Dent

Stevie Dent is a Team Leader in one of the contact centre services at Citizens Advice, who started out as an adviser with very little previous experience in call centres.

Now helping to run a large team providing advice across phone, webchat and email, Stevie enjoys checking in with the advisers to make sure they have everything they need for a smooth, fuss-free time at work so they can deliver the best advice possible to the many clients who need their help.