Taoufik Massoussi - Call Centre Helper

Taoufik Massoussi

Taoufik is currently working as an AI Product Manager at Enghouse, building AI-based common components and a knowledge management service for contact center softwares, to serve our customers.

Recent Articles Most Viewed Articles

The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

Why Customer Feedback Fails Without Action

Why Customer Feedback Fails Without Action

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Are You Doing Enough to Help New Starters Settle In?

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

Webinar Replay: How to Tackle the Biggest Barriers to QA

AI in UK Contact Centres - The Reality

Upcoming Events

13th October 2026

What Drives Better Customer Service? – Webinar

14th October 2026

Unified Communications Expo (UCX) London 2026

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: 10 Ways to Make 2027 a CX Success