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Taoufik Massoussi

Taoufik is currently working as an AI Product Manager at Enghouse, building AI-based common components and a knowledge management service for contact center softwares, to serve our customers.

Recent Articles Most Viewed Articles
The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

Why Customer Feedback Fails Without Action

Why Customer Feedback Fails Without Action

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

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Top Stories

8 Ways AI Is Already Changing WFM for the Better

How to Keep Your Promises to Customers

Can You Afford to Ignore Shadow Knowledge?

Latest News

Xander Freeman Shares Latest Call Centre Helper Research on Zoom Podcast

8×8 Names Jamie Snaddon and Nerea Gandarias in New Roles

Resources

eBook: EU Data Sovereignty for the Contact Centre

Demo: Smarter Self-Service Powered by AI and Built to Learn from Every Interaction

Upcoming Events

14th October 2026

Unified Communications Expo (UCX) London 2026

18th October 2026

Customer Contact West 2026

Latest Blogs

Reversing the Sprawl…And Why More Isn’t Always Better

How to Fix The Most Common WFM Planning Mistakes

Upcoming Webinars

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?