Taoufik Massoussi - Call Centre Helper

Taoufik Massoussi

Taoufik is currently working as an AI Product Manager at Enghouse, building AI-based common components and a knowledge management service for contact center softwares, to serve our customers.

Recent Articles Most Viewed Articles

Smarter Ways to Close the Loop on Customer Feedback

Smarter Ways to Close the Loop on Customer Feedback

The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

Why Customer Feedback Fails Without Action

Why Customer Feedback Fails Without Action

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success