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Taoufik Massoussi

Taoufik is currently working as an AI Product Manager at Enghouse, building AI-based common components and a knowledge management service for contact center softwares, to serve our customers.

Recent Articles Most Viewed Articles
The Do’s and Don’ts of Implementing Analytics

The Do’s and Don’ts of Implementing Analytics

How to Centralize Your Data – Before Scaling AI

How to Centralize Your Data – Before Scaling AI

Why Customer Feedback Fails Without Action

Why Customer Feedback Fails Without Action

Upgrade How You Listen to Customer Feedback

Upgrade How You Listen to Customer Feedback

What’s Next for Voice of the Customer (VoC)?

What’s Next for Voice of the Customer (VoC)?

10 Game-Changing Ways Emotion Will Shape the Future of CX

10 Game-Changing Ways Emotion Will Shape the Future of CX

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Top Stories

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

Latest News

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Resources

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Latest Blogs

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?