Thibault Gilardoni - Call Centre Helper

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Thibault Gilardoni

Thibault Gilardoni, Product Marketing Manager, Odigo

Connect with Thibault on LinkedIn

Recent Articles Most Viewed Articles

From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions

From Chaos to Control! Why Contact Centres Are…

Ease Agent Stress – With These 15 Top Tips!

Ease Agent Stress – With These 15 Top Tips!

Best Practices for Integrating CRM and CCaaS Solutions

Best Practices for Integrating CRM and CCaaS Solutions

Reducing Your Contact Centre’s Turnover Rate

Reducing Your Contact Centre’s Turnover Rate

Key Questions to Help You Decide What to Automate

How Can Resource Planners Help Reduce Frontline Stress?

10 Steps to a Better CX Ambassador Programme

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Webinar Replay: Are You Wasting Your CX Data’s Potential?

CX Landscape Report 2026

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29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

What The New Compliance Rules Mean For Your Contact Centre

Customers Still Want Email: Why AI Email Triage Beats Channel Deflection

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Webinar: How to Turn Customer Feedback into Action

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