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Browse our range of video content.

Video Image: Creating a Customer Service Mantra

How to Create a Customer Service Mantra

Video Image: Top Tips to Optimize Occupancy and Utilization

Top Tips to Optimize Occupancy and Utilization

Video Image: How to Target the Feelings That Drive Customer Behaviours

Emotional Motivators and Their Impact

Video Image: Using ChatGPT in Customer Service

Using ChatGPT in Customer Service

Video Image: How British Gas Are Using Metrics in Their Contact Centre

How British Gas Transformed Their Call Centre Metrics

Video Image: How Does CCaaS Drive Innovation in the Contact Centre?

How CCaaS Drives Contact Centre Innovation

Is there a place for video in the contact centre?

Video Image: Call Centre Reward and Recognition

How to Reward and Recognise Contact Centre Teams

5 Types of SMS Conversations for Business

Correlating Quality Assurance and NPS to Drive Shareholder Value

Effective Ways to Gather Customer and Advisor Feedback

Self-Service Is Popular, but Humans Remain Essential

How Artificial Intelligence Can Improve Workforce Management

Notebook with the inscription 2019, pen on the purple table

6 Digital Media Resolutions for 2019

A picture of a businessman holding a phone

Maximizing the Benefits of Voice In Customer Service

A map with location pins

What Is In-Country Number Testing?

holding world in hands

Video – Do You Know If Your Overseas Numbers Are Working?

A red question mark is in front of many white question marks

Video – Are You Testing Your Numbers?

A picture of a cartoon vampire with bats flying above him

5 Ways to Spot a Workplace Energy Vampire

A photo of paper figurines high-fiving

eGain Partners With Avaya

skin care

Dermalogica Selects 8×8 to Power Its Customer Service Experience

A picture of someone enjoying the sunset

The Secret Ingredient to Successful Remote Training: Happiness

A picture of a digital cloud

Key Considerations When Moving to the Cloud

Video Image: What Is a Chatbot?

A Quick Guide to Chatbots