Vinay Parmar - Call Centre Helper

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Vinay Parmar

Vinay Parmar, Managing Director at Customer Whisperers Limited

Vinay Parmar is a keynote speaker, strategist, and advisor, who has spent over three decades helping businesses transform critical moments into memorable experiences that win hearts, loyalty, and advocacy.

Connect with Vinay on LinkedIn

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How to Succeed as a CX Leader in 2026

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How to Lead CX Through Rapid Change in 2026

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Which Soft Skills Do CX Leaders Really Need?

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Why Aren’t Chatbots Delivering?

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How to Maintain High Quality on Self-Service Channels

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How to Make Team Huddles More Engaging

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Are You Doing Enough to Empower Your Agents?

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How to Foster Strong Relationships Across Multiple Sites

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Get Your Outsourcing Partnerships Off to the Best Start

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Recorded Webinar: Empowering Agents to Deliver…

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

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Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?