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Articles - Whitney Rose

Whitney Rose, Content Marketing Lead at Assembled

Connect with Whitney on LinkedIn

Evolution of AI Concept

A Brief History of AI in Customer Support

Group of people growing a plant in their hands

A Step-by-Step Guide to Growing Your WFM Team

Call Centre Agent with a graph over the top

Boost Your BPO Results With the Champion-Challenger Approach

Blocks that have the letters 'BPO' on

How to Get Buy-in for Customer Service Outsourcing

Choosing a strategy concept

How to Navigate RFPs for Workforce Management Software

Artificial intelligence concept with person using ai customer service

A Brief History of AI in Customer Support

Synthflow Voice AI Security Report box

Editor's Pick

Thumbnail Ways to Reduce Friction Between Agents Working on Different Channels

Ways to Reduce Friction Between Agents Working on Different Channels

Thumbnail 7 Things Creative Team Leaders Do Better Than the Rest

7 Things Creative Team Leaders Do Better Than the Rest

Thumbnail How to Make Team Huddles More Engaging

How to Make Team Huddles More Engaging

Thumbnail 10 Quick Wins for Cheering Up Your Agents

10 Quick Wins for Cheering Up Your Agents

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