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Articles - Whitney Rose

Whitney Rose, Content Marketing Lead at Assembled

Connect with Whitney on LinkedIn

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A Step-by-Step Guide to Growing Your WFM Team

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Boost Your BPO Results With the Champion-Challenger Approach

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How to Get Buy-in for Customer Service Outsourcing

Choosing a strategy concept

How to Navigate RFPs for Workforce Management Software

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A Brief History of AI in Customer Support

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Editor's Pick

Thumbnail What Will Agent Roles Look Like in 2035?

What Will Agent Roles Look Like in 2035?

Thumbnail 10 Ways to Make Customers Feel More Valued

10 Ways to Make Customers Feel More Valued

Thumbnail 10 Ways to Create More Confident Agents

10 Ways to Create More Confident Agents

Thumbnail How to Deal With Angry Customers

How to Deal With Angry Customers

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