Whitney Rose Archives - Call Centre Helper

> Connect with Whitney on LinkedIn "/> Whitney Rose Archives - Call Centre Helper

Whitney Rose

Whitney Rose, Content Marketing Lead at Assembled

Connect with Whitney on LinkedIn

Recent Articles Most Viewed Articles

Why Most Support AI Builds Stall (And What CX Leaders Should Do Instead)

Why Most Support AI Builds Stall (And What CX Leaders…

AI is Advancing Support But Leaving Agents Behind

AI is Advancing Support But Leaving Agents Behind

A Brief History of AI in Customer Support

A Brief History of AI in Customer Support

A Step-by-Step Guide to Growing Your WFM Team

A Step-by-Step Guide to Growing Your WFM Team

Boost Your BPO Results With the Champion-Challenger Approach

Boost Your BPO Results With the Champion-Challenger…

How to Get Buy-in for Customer Service Outsourcing

How to Get Buy-in for Customer Service Outsourcing

How to Navigate RFPs for Workforce Management Software

How to Navigate RFPs for Workforce Management Software

A Brief History of AI in Customer Support

A Brief History of AI in Customer Support

10 Steps to a Better CX Ambassador Programme

What to Do With an Agent Who’s Suddenly Lost Their Confidence

10 Sure-Fire Ways to Undermine Compliance

Just 23% Optimise Automation With CX Insights, CallMiner Report Finds

Vonage Named Major Provider in Emerging ICX Category

Report: Frost Radar for EMEA Customer Experience Platforms 2026

The 2026 UK Contact Centre Conduct Risk Report

Upcoming Events

22nd September 2026

Streamlined Processes and Adaptive Workflows for Superior Results – Webinar

24th September 2026

CX Excellence Masterclass: Explore the Link Between QA and CX

10 Practical Use Cases for AI in Customer Experience

How Low-code Automation Differs From Traditional Solutions

Upcoming Webinars

Webinar: Are You Wasting Your CX Data’s Potential?

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action