Translate
Menu
Home
Articles +
Articles
Hints and Tips
Customer Experience
Service Strategy
Management
Skills
WFM
Quality
Technology +
Technology
Tech
WFM
AI
Analytics
CCaaS
Knowledge Management
Voice of Customer
Webinars +
Webinars
Webinars
Recorded Webinars
Insights +
Insights
Expert Insights
Blogs
Latest News
Events
Case Studies
Videos
LinkedIn Community
Resources +
Resources
Reports
Research
Erlang Calculator
Directory
Recorded Webinars
Newsletter
Tools +
Tools
Erlang Calculator
Forecasting
Excel Calculator
Free Downloads
Call Monitoring Form
Jargon
Events +
Events
Events
Webinars
Recorded Webinars
Videos
Advertise +
Advertise
Advertise
Media Pack
About Us
Articles - Whitney Rose
Whitney Rose, Content Marketing Lead at Assembled
Connect with Whitney on LinkedIn
RECENT
POPULAR
Why Most Support AI Builds Stall (And What CX Leaders Should Do Instead)
AI is Advancing Support But Leaving Agents Behind
A Brief History of AI in Customer Support
A Step-by-Step Guide to Growing Your WFM Team
Boost Your BPO Results With the Champion-Challenger Approach
How to Get Buy-in for Customer Service Outsourcing
How to Navigate RFPs for Workforce Management Software
A Brief History of AI in Customer Support
Editor's Pick
What’s Really Ruining Empathy in Customer Service?
Stop Driving Up Your Sickness Levels!
How to Nail Your Outbound Strategy
The Little Things That “Make or Break” a Contact Centre
Latest Resources
eBook: Transforming Customer Experience for Travel and Hospitality
eBook: The Top 4 Ways to Earn Trust & Build Customer Loyalty
Upcoming Events
Learn How to Build Trustworthy Support Automations – Webinar
Expo Relación Cliente: ClientIA
Latest Blogs
Boosting Employee Experience in Contact Centres is the Key to Success!
Beyond NPS – Measuring What Matters in the Age of AI
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2025
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service