Articles - William Carson

William is Director of Market Engagement at ASCENSOS, a UK headquartered customer management BPO supporting international retail and ecommerce brands and their customers around the world.

William has worked with the world’s leading contact centre outsourcers – including Concentrix, Foundever, and Teleperformance – as a consultant and board member, is a regular industry speaker and panellist, and chairs the Customer Experience Foundation BPO Council.

Away from customer contact management, William is an active investor in digital start-ups, and is a non-exec director of UK welfare and development charity, New Ways for Africa, which operates predominantly in Turkana, Northern Kenya, Sudan and Malawi.

Connect with William on LinkedIn

Starfish on the sand beach in clear sea water
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