Yasir Bugrara - Call Centre Helper

Connect with Yasir on LinkedIn "> Yasir Bugrara - Call Centre Helper

Yasir Bugrara

Yasir Bugrara, Global Director, AI for Contact Centres Platforms, Medallia

Connect with Yasir on LinkedIn

Recent Articles Most Viewed Articles

Using Speech Analytics to Improve the Customer Experience

Using Speech Analytics to Improve the Customer Experience

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

Unlocking the Value of Contact Centre Data

Unlocking the Value of Contact Centre Data

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

How to Manage Agent Workarounds and Shortcuts

Have IVRs Had Their Day?

Key Questions to Help You Decide What to Automate

8×8 Wins Four Stevie Awards for Technology and Service

Content Guru Wins Two Cloud Excellence Awards

Customer Operations Case Study Pack

Webinar Replay: Are You Wasting Your CX Data’s Potential?

Upcoming Events

29th September 2026

Deployed Isn’t Done: Turning AI Investment into Customer Outcomes – Webinar

29th September 2026

2026 QATC Annual Conference

Customer Satisfaction Survey Best Practices: A Complete Guide

6 AutoQA Mistakes That Derail Your Program Before It’s Even Started

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?