Yasir Bugrara - Call Centre Helper

Connect with Yasir on LinkedIn "> Yasir Bugrara - Call Centre Helper

Yasir Bugrara

Yasir Bugrara, Global Director, AI for Contact Centres Platforms, Medallia

Connect with Yasir on LinkedIn

Recent Articles Most Viewed Articles

Using Speech Analytics to Improve the Customer Experience

Using Speech Analytics to Improve the Customer Experience

A Checklist for Implementing… Performance Management Tools

A Checklist for Implementing… Performance Management Tools

Unlocking the Value of Contact Centre Data

Unlocking the Value of Contact Centre Data

28 Brilliant Hacks to Improve Contact Centre Efficiency

28 Brilliant Hacks to Improve Contact Centre Efficiency

A Checklist for Implementing… Speech Analytics

A Checklist for Implementing… Speech Analytics

16 Contact Centre Technology Innovations That You Can’t Ignore

16 Contact Centre Technology Innovations That You…

30 Contact Centre Predictions for 2021

30 Contact Centre Predictions for 2021

How Are Customer Expectations Changing and What Does That Mean for Us?

How Are Customer Expectations Changing and What Does…

What to Look for When Buying a Cloud Communications System

What to Look for When Buying a Cloud Communications System

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

How to Speed Up and Simplify Your Security Process

Five9 to Acquire Level AI in $325 Million Deal

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

Webinar Replay: Should Voice Agents Replace IVRs?

See What Contact Centre AI Can Really Do

Upcoming Events

10th November 2026

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11th November 2026

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The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

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