Talkdesk Named a Finalist at 2024 CCW Excellence Awards

Talkdesk has been named a finalist in the Automation Solution of the Year and Cloud-Based CX Solution of the Year categories at this year’s CCW Excellence Awards.

The awards aim to elevate the standards of the contact centre industry by recognizing the most innovative companies and top-performing executives for their outstanding contributions, innovative ideas, creativity, and excellence in all aspects of contact centre operations.

The winners will be announced on June 4, 2024, at the CCW Excellence Awards Gala hosted at Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry.

The global flagship event brings together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact.

Supporting Quotes

Mario Matulich, president of Customer Management Practice, said: “The 2024 Awards program highlights narratives of resilience, perseverance, and unwavering operational continuity within the profession.

Each finalist has shown a relentless pursuit of excellence that showcases the very best of our profession, and we applaud their remarkable achievements.”

Munil Shah, chief technology officer of Talkdesk, stated: “Talkdesk is at the forefront of innovation in artificial intelligence and customer experience.

It is rewarding to see the company recognized as a finalist in both the Automation Solution of the Year and Cloud-Based CX Solution of the Year categories for the 2024 CCW Excellence Awards.”

This blog post has been re-published by kind permission of Talkdesk – View the Original Article

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