Talkdesk Leads G2 Summer 2020 Reports


A picture of a champgne bottle and gold confetti

2019 was the year when Talkdesk celebrated being named a Leader in Gartner’s CCaaS Magic Quadrant for North America. This accomplishment was a huge step and placed Talkdesk as a key player in the contact centre space.

Talkdesk kicked off 2020 with an ambitious release programme to revolutionize the contact centre industry.

Talkdesk 20-in-20 introduced 20 market-disrupting product announcements in the first 20 weeks of 2020, concluding with Opentalk 2020 keynote addresses delivered to more than 3,000 virtual attendees.

Opentalk 2020, the industry’s premier gathering of thought-provoking CX content, was converted to a virtual event due to the COVID-19 pandemic, which itself spurred new Talkdesk innovations, including a suite of business continuity solutions to help customers navigate the pandemic and adapt their businesses.

Summer has arrived and brought even more great news! The G2 Summer 2020 reports are out, and Talkdesk placed number one in five categories, including a remarkable overall first place in contact centre operations.

Reviews for G2 are user-generated and include real-world insights on all of the leading CCaaS providers. Talkdesk currently has over a thousand reviews and an industry-leading score of 4.4 stars out of 5.

This blog post has been re-published by kind permission of Talkdesk – View the original post

To find out more about Talkdesk, visit their website.

Published On: 13th Jul 2020 - Last modified: 14th Jul 2020
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