Talkdesk has announced it has won a Gold Award at the Globee 2021 Sales and Customer Service Excellence Awards.
Now in its eighth year, the Globee Awards is an industry and peer international competition honouring achievements in disciplines that create the best customer experience (CX) for businesses.
Talkdesk won the Gold Award in the Customer Service & Support Department of the Year Category for its Expert White-Glove Service at Every Step of the Customer Journey.
In particular, Talkdesk CX Services was recognized by the judges for introducing a new and innovative operating model that merges people, process, technology and expertise for successful customer outcomes.
Talkdesk CX Services also won praise for focusing on the successful management of customer experience services. CX Services was noted for delivering efficient, easy and effective cloud implementations with a unique, white-glove approach.
The winning Talkdesk team included:
- Kieran King: Chief customer officer
- Dan Shamouilian, Senior director, customer success North America
- Michell Costa, Director, customer success EMEA
- Robert Peterson: Vice president of CX strategy & value engineering
- Mindy Eddy: Vice president of professional services
- Patricia Campos: Director of global customer support
“Talkdesk CX Services helps companies unleash their CX potential, so they can attain maximum ROI and realize desired business outcomes,” said Kieran King, chief customer officer Talkdesk.
“This Globee Gold Award brings with it welcome recognition for the dedication our team has made to being a true partner to our customers – helping them deliver great customer experiences.”
“Continuing to raise the bar higher for standards in sales and customer service is key to customer success,” said San Madan, co-President at Globee Awards. “Effective customer success strategy can lead to higher business growth.”
To find out more about Talkdesk, visit their website.