White Paper: Building the Customer Centric Contact Centre

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Customer centricity is key to success in a globally competitive marketplace.

This White Paper outlines the 5 core facts that underpin a true customer centric culture in the contact centre, including “a company only exisits because of its customers”.

White Paper written by: NewVoiceMedia

Author: Megan Jones

Published On: 14th Jun 2016 - Last modified: 2nd Jan 2020
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