White Paper: Fundamentals for a Modern Contact Centre 109 Filed under - Archived Content, Noble Systems This white paper provides insight and practical suggestions on how to design an effective contact strategy based on modalities (voice, text, video) and engagement options (live assistance, self-service, proactive service). White paper written by: Noble Systems Click here to download your copy of the White Paper. Author: Rachael Trickey Published On: 30th Sep 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Noble Systems Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter