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White Paper: Transform Customer Service with Next Gen Knowledge

Published On: 30th Oct 2017 08:00 - Modified: 3rd Jan 2020

There are so many ways to get pain-free customer service, but what is the fastest path to relief?

This white paper looks at how improved knowledge management can enable your contact centre to provide the ultimate customer experience.

White Paper written by: eGain

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Transform Customer Service with Next Gen Knowledge

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