White Paper: Call Centre Decision Maker’s Guide – US & UK 164 Filed under - Archived Content, Scorebuddy Call centres today are faced with challenges that demand attention to improve results for customers. This survey of call centre managers and executives in the US and the UK checks on the current state of priorities and areas for improvement. White Paper written by: Scorebuddy Author: Rachael Trickey Published On: 25th Aug 2017 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter