8×8 a Leader in 2023 Gartner Magic Quadrant for UCaaS

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Filed under - Contact Centre News,

8×8 has announced it has been named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service. This is the twelfth consecutive year 8×8 has been recognized as a Leader in this report.

“It is an honor to be recognized by Gartner as a Magic Quadrant Leader for the twelfth consecutive year.

We believe this is another acknowledgement for our innovation-led strategy to evolve 8×8 into a complete AI-powered communications and customer engagement platform with a thriving ecosystem,” said Samuel Wilson, Chief Executive Officer at 8×8, Inc.

“Through our commitment to innovation and quality of service, we are seeing success with increasing adoption of multiple products in our portfolio as well as higher customer satisfaction.

By delivering the most complete and extensible customer engagement and communications platform, we believe enterprises can significantly enhance employee productivity and customer experience.”

8×8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, offers industry-leading global coverage in 59 countries.

8×8 Work is a core component of 8×8 XCaaS (Experience Communications as a Service), an integrated cloud contact centre and unified communications platform, which includes cloud contact centre, business phone, video meetings, team chat, and SMS capabilities.

8×8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

8×8 XCaaS also extends to Microsoft Teams through a portfolio of native integration options that includes Direct Routing as a Service, and an embedded app solution that enables PSTN without requiring Teams Phone licenses per user or additional software.

8×8 was the first UCaaS provider to also have a contact centre solution that is certified for Teams by Microsoft.

In addition to being named a Leader in the 2023 Gartner Magic Quadrant for Unified Communications as a Service, 8×8 has been recognized for nine consecutive years in the Gartner Magic Quadrant for contact centre as a Service.

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

Find out more about 8x8

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 6th Dec 2023
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