Archived Content

Case Study: A Day in the Life of an Analytics Analyst at Simple Health

Published On: 22nd Oct 2018 10:00 - Modified: 3rd Jan 2020

Use Case: Improve ability to monitor and train new agents

Business Impact: Reduced coaching time, increased number of agents coached each week and improved average sales closing rate.

Case Study written by: CallMiner

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Case Study: A Day in the Life of an Analytics Analyst at Simple Health

Brands Mentioned:

Topics:

Your Next Read