Archived Content

White Paper: 7 Key Steps to Achieving Customer Service Excellence in the Service Industry

Published On: 29th Oct 2018 08:00

Our customers are now expecting, and demanding, much more from customer service.

This paper will analyse what factors influence customer perception of the quality of service delivered, how we measure it and ways service businesses can improve customer service excellence.

White paper written by: IFS Customer Engagement & Service Marketing UK

Click here to download your copy of the white paper.

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn