Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Strategies to Maximize Contact Centre Performance

Published On: 1st May 2025 14:00

Five9 Webinar: Strategies to Maximize Contact Centre Performance

There’s an ever-present pressure for contact centre leaders to find the perfect balance between people, processes, and technology – all to deliver the best possible customer experience, as efficiently as possible. But now there’s a new kid on the block – the AI agent – redefining the art of the possible when it comes to maximizing contact centre performance.

It’s an exciting time to be running a contact centre! So, if you’re ready to dive in and see what it takes to elevate your performance, join this informative webinar – where our experts will be exploring what’s really possible in 2025 – including AI-driven strategies for superior customer service, where traditional strategies could be holding you back, and more!

Panellists:

Garry Gormley, FAB Solutions

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Martin Morris, Five9

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Rachael Trickey, Call Centre Helper

Topics Discussed:

How customer expectations are changing
Where traditional approaches could be holding you back
Quick wins to help your people make an impact
What the AI advantage really brings to the table

Click here for this webinar recording

About
Five9

Five9 is the proven, open cloud platform for customer experience. Cloud-native since 2001, Five9 was built by voice experts and has spent more than two decades doing one thing: delivering contact centre capability from the cloud, with voice at its foundation, for enterprises that need their CX to actually work every day, in 140+ countries, across the regulated industries where reliability is non-negotiable.

Find out more about Five9

Author: Rachael Trickey

Reviewed by: Jo Robinson