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Published On: 16th Apr 2012 10:12 - Modified: 4th May 2021
If you want your centre to progress, you need to let your team know that it is OK to make mistakes, as long as they learn from them. In this case actions really do speak louder than words.
Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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26th October 2026
27th October 2026
The Intelligence Gap Shaping the Future of Customer Automation – Webinar
