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Over 75% of Contact Centres Front Calls With an IVR Menu System

Published On: 28th Nov 2012 10:10 - Modified: 18th Feb 2020

More than three quarters (76%) of contact centres front calls with an IVR-based menu system, whilst only 18% do not.

The remaining 6% of industry professionals did not know how calls that entered their contact centre began.

Poll – Do you front your calls with a menu system (IVR)? – answers

76% – Yes
18% – No
6% – Don’t know

Source: Call Centre Helper website reader poll Votes: 683 Date: January 2012

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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