Call and Contact Centre Events

Let Sales Win – What’s Really Happening On Your Floor – Webinar

Date: 22 October 2026 | 1:00 PM BST

Location: Virtual

3.08 days – mean time from a call to agent feedback.

The average contact centre takes 3.08 days to get feedback back to an agent after a call. By the time it lands, that agent has already had another day or two of calls to repeat whatever needed fixing. That gap is costing you deals, not just compliance evidence.

Most regulated contact centres have already solved coverage – close to half now review every single call automatically. But speed and consistency haven’t caught up, and the result is slower coaching, agents who don’t feel developed, and deals that should have closed. This session is the sales half of our Auto QA at Scale story: less about proving what went wrong, more about building teams that get better every week.

What You’ll See

How to surface objection patterns across every call, not a six-call sample, so you can fix what’s costing you deals this week.
What a coaching view built for visibility, not surveillance, looks like – and how your best reps’ behaviours become something the whole team can learn.
How a live feed of competitor and switching mentions can keep your sales scripts current, instead of rewriting it once a quarter.
A demo of Conversation Analytics and Auto QA for outbound teams.
Live with Q&A.

For contact centre and sales leaders in regulated sectors who want their QA investment paying off in revenue, not just audit evidence. Can’t make it live? Register anyway – the recording goes to every registrant within 24 hours.