Archived Content

CCA One Day MBA Programme for Customer Experience

Published On: 11th Jan 2014 11:00 - Modified: 22nd Mar 2017

THE DATE: 30th April 2014
THE LOCATION: Edinburgh
THE DETAILS: CCA One Day MBA Programme for Customer Experience

The CCA Customer Experience MBA is a synthesis of essential knowledge developed as a one day programme. It aims to challenge participants to explore their roles and consider how these will change in a rapidly evolving and ‘always on’ world. Four essential sessions cover critical issues of Measurement and insight; your role in the industry; peer review; and management tools and techniques.

THE ORGANISERS: CCA

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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