The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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Published On: 4th Aug 2015 08:00 - Modified: 5th Mar 2019
While an inbound contact centre is there to handle incoming calls, the name is somewhat misleading. There are numerous times when delivering the best service involves making an outbound call.
This eBook explores why using a dialler can help you work faster and with more flexibility.
eBook written by: Hostcomm
Megan Jones, Editor, Call Centre Helper
Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.
Connect with Megan on LinkedIn
Read more by Megan Jones
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CX Excellence Masterclass: Explore the Link Between QA and CX
