Contact Centre Research

Only 8% of Contact Centres Survey Their Employees Monthly

Published On: 27th Apr 2016 10:12

It is as little as 8% of contact centres that survey their advisors monthly, with annually or even less often the most selected option in our poll.

Poll – “How often do you survey employees?” – answers

Annually or less – 56%
Six monthly – 18%
Quarterly – 18%
Monthly – 8%

Source: Call Centre Helper webinar: Building Customer Feedback into the Contact Centre Sample size – 95 Date: February 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Only 8% of Contact Centres Survey Their Employees Monthly

Topics:

Your Next Read