Archived Content

Board Approval is Preventing Contact Centres From Improving the Customer Experience

Published On: 12th Aug 2016 08:00 - Modified: 18th Feb 2020

According to our poll, only 14% of contact centres never struggle to get board approval when trying to improve their customer experience.

Poll – “Do you struggle to get board approval when trying to improve your contact centre or customer experience?” – answers

Always – 18%
Mostly – 21%
Sometimes – 47%
Never – 14%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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