The Growth of ZOOM as a Contact Centre Technology Provider

Case Study: GE Healthcare Reduce Their Contact Centre…

Poly Release New Video Conferencing Equipment

Case Study: HotelBeds Tackles the Challenges of a Global…

Your Call Centre Forecast is Probably Missing this…

Banca Transilvania Set for Digital Transformation

NICE inContact CXone Provides a Strong ROI

Virtual Assistant ‘Arlo the Koala’ Wins Stevie Award

Angry Customers Using Profanity Are on the Rise

Do You Remember the Time That You Were With Richard Brown?

Poly Expand Their Savi 7300 Office Series of Wireless…

Case Study: SeatGeek Improves Its Forecasting and…

TorTalk Develops Text-to-Speech Solution for People with…

Genesys Renames Its Flagship Cloud Solution

eGain Partners With Avaya

Talkdesk’s Global Partner Programme Continues to…

Case Study: Ipsy Reaches 97% Agent Adherence With…

H&M Adds a Virtual Assistant and Live Chat to Its…

Genesys Acquire nGUVU

IP Integration Named Enterprise Growth Partner of the Year

Case Study: Webhelp Nordic Drives International Growth

Case Study: Radisson Hotel Group Reduces AHT by 17% With…

Zendesk Launches Integration With WhatsApp Business…

Vonage Launches New Virtual Assistant