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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: GE Healthcare Reduce Their Contact Centre…
The Growth of ZOOM as a Contact Centre Technology Provider
Case Study: HotelBeds Tackles the Challenges of a Global…
Poly Release New Video Conferencing Equipment
Your Call Centre Forecast is Probably Missing this…
NICE inContact CXone Provides a Strong ROI
Talkdesk’s Global Partner Programme Continues to…
Poly Expand Their Savi 7300 Office Series of Wireless…
Virtual Assistant ‘Arlo the Koala’ Wins Stevie Award
Banca Transilvania Set for Digital Transformation
Case Study: SeatGeek Improves Its Forecasting and…
Case Study: Ipsy Reaches 97% Agent Adherence With…
Angry Customers Using Profanity Are on the Rise
TorTalk Develops Text-to-Speech Solution for People with…
Do You Remember the Time That You Were With Richard Brown?
Genesys Renames Its Flagship Cloud Solution
H&M Adds a Virtual Assistant and Live Chat to Its…
Case Study: Webhelp Nordic Drives International Growth
eGain Partners With Avaya
Case Study: Radisson Hotel Group Reduces AHT by 17% With…
IP Integration Named Enterprise Growth Partner of the Year
Genesys Acquire nGUVU
Zendesk Launches Integration With WhatsApp Business…
Vonage Launches New Virtual Assistant
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Take the “Fear Factor” Out of Agent Role Play
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What Contact Centres Are Doing Right Now - 2026 Edition
White Paper: Three Ways to Make Automated Customer Experiences More Human
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Preparing for 2027: What the Latest Research Tells Us – Webinar
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