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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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New 8×8 Ballot It! Self-Service Offering Empowers Citizens

New 8×8 Ballot It! Self-Service Offering Empowers…

MiaRec Platform Now Supports 98 Languages

MiaRec Platform Now Supports 98 Languages

Accelerate the Future of AI-Powered Experience Orchestration

Accelerate the Future of AI-Powered Experience…

Infobip Introduces Signals

Infobip Introduces Signals

The Retail Bulletin Today Announces the Set-Up of CX Industry Body, CX Alliance

The Retail Bulletin Today Announces the Set-Up of CX…

NICE Actimize Announces Line Up for ENGAGE 2024

NICE Actimize Announces Line Up for ENGAGE 2024

Workvivo by Zoom Named Preferred Migration Partner

Workvivo by Zoom Named Preferred Migration Partner

Award-Winning Solution Reduces Risk of Reputational Damage

Award-Winning Solution Reduces Risk of Reputational Damage

Cnect Wales Opens Customer Service Career Pathways

Cnect Wales Opens Customer Service Career Pathways

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success