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Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Survey Reveals Link Between Accent and a Salesperson’s Success Rate

Survey Reveals Link Between Accent and a Salesperson’s…

Plantronics Introduce Their Blackwire Line of Headsets

Plantronics Introduce Their Blackwire Line of Headsets

Genesys Integrates with Microsoft Office 365

Genesys Integrates with Microsoft Office 365

Gaps Revealed in Business and Customer Perceptions of Customer Service

Gaps Revealed in Business and Customer Perceptions of…

IP Integration Launches TrustCall On-Demand

IP Integration Launches TrustCall On-Demand

IP Integration Named Enterprise Growth Partner of the Year

IP Integration Named Enterprise Growth Partner of the Year

Gartner Report Recommends Phoneprinting to Guard Against Fraud

Gartner Report Recommends Phoneprinting to Guard Against…

The Fraudster Is Calling… Why Aren’t Consumers Picking up on It?

The Fraudster Is Calling… Why Aren’t Consumers Picking…

Your Call Centre Forecast is Probably Missing this Critical Factor

Your Call Centre Forecast is Probably Missing this…

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Top Stories

Take the “Fear Factor” Out of Agent Role Play

Smarter Ways to Close the Loop on Customer Feedback

Top Games to Reinforce Agent Skills and Knowledge

Latest News

Netcall and Box Partner to Make Information More Accessible

Five9 to Acquire Level AI in $325 Million Deal

Resources

What Contact Centres Are Doing Right Now - 2026 Edition

White Paper: Three Ways to Make Automated Customer Experiences More Human

Upcoming Events

10th November 2026

Future-Ready Planning: Trends and Skills for Modern Planners – Webinar

11th November 2026

Preparing for 2027: What the Latest Research Tells Us – Webinar

Latest Blogs

The Discipline Behind Achieving a ‘Return on Intelligence’

7 Outbound Dialler Features You Need In Your Call Centre

Upcoming Webinars

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success