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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Calabrio Continues Public Sector Momentum
Uniphore Demo Days Open for Registrations
Talkdesk Sponsors & Participates in APCC…
Calabrio and Avaya Power Cloud Driven Excellence
Wonolo Taps Salesforce Generative AI
Calabrio Accelerates Self-Service and AI-Driven Knowledge
Foundever and CallMiner Earn IAOP 2023 Excellence…
MaxContact Supports UKNCCA 2024
NICE CXone Receives Future of Work Award
Unleashing CX in Amsterdam – A Round-Up
Accelerate the Future of AI-Powered Experience…
New Zoom Experience Centre Designed to Immerse Customers
NICE a Leader in destinationCRM’s 2023 Industry…
8×8 Continues to Be Recognised for Innovation
MiaRec Platform Now Supports 98 Languages
Banking Consumers Want Good CX as Much as £200 Switch Deal
New 8×8 Ballot It! Self-Service Offering Empowers…
Baptist World Aid Chooses 8×8 to Deliver Superior…
The Retail Bulletin Today Announces the Set-Up of CX…
NICE Actimize Announces Line Up for ENGAGE 2024
Workvivo by Zoom Named Preferred Migration Partner
NECCA Appoints a New Head Judge
Infobip Introduces Signals
Award-Winning Solution Reduces Risk of Reputational Damage
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What are you interested in?
The Do’s and Don’ts of Implementing Analytics
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54% Discover Compliance Breach Outside Routine QA Reviews
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The Voice AI Agents Buyer’s Guide
Guide: Break the Customer and Agent Burnout Loop
14th September 2026
Contact Centre & Customer Services Summit – Manchester
15th September 2026
CX Connect Europe
Are You Measuring Activity or Success?
What Are the Key Use Cases of Contact Centre Automation?
Webinar: Are You Wasting Your CX Data’s Potential?
Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)
Webinar: How to Turn Customer Feedback into Action