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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Sprinklr Expands Its Reach with a New Integration With…
Talkdesk Strengthens APAC Presence with Australia Cloud
MiaRec and RingCentral Unite for Smarter QA
EvaluAgent Expands Its xMetrics Suite with Three New…
Five9 and Intradiem Expand Their Partnership With…
Alvaria and UJET Join Forces to Drive CX Innovation
8×8 Has Unveiled Updated Platform Features to…
Assembled Launches AI-Powered Assist Across All Channels
Kore.ai Unveils ‘AI For Process’ For Smarter…
New Survey Reveals Hidden Crisis in UK Consumer…
MiaRec Unveils IMetrics For AI-Driven Analytics
InVision Group Unifies Its Portfolio Under New Brand…
Puzzel Launches AI-Powered Virtual Agent Suite
MiaRec and Webex by Cisco Partner to Improve EX and CX
Calabrio Announces Strategic Acquisition of Echo AI
Talkdesk Introduces AI Agents to Enhance Retail CX
San Francisco DEM Chooses NICE to Transform Its 911…
77% of CX Leaders Believe AI Is Crucial for…
Cirrus Awarded Royal Warrant of Appointment by King…
Scorebuddy and Genesys Accelerate Growing Partnership
8×8 Partners With Descope for Secure CX Solutions
Five9 Launches First Pre-Built Bi-Directional Presence…
Kore.ai Launches ‘AI for Work’ to Enhance…
Prosper Chooses NICE to Transform Their Customer…
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