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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Zendesk Unveils an Array of New Solutions to Revolutionise CX

Zendesk Unveils an Array of New Solutions to…

Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025

Sabio Expands ‘Disrupt’ CX Event Across…

Genesys Launches Social Media Support Platform

Genesys Launches Social Media Support Platform

NICE Announces a Strategic Partnership With Deloitte Digital

NICE Announces a Strategic Partnership With Deloitte…

NICE Wins Big at Enterprise Connect 2025

NICE Wins Big at Enterprise Connect 2025

Genesys Unveils a Suite of New AI-Powered Features

Genesys Unveils a Suite of New AI-Powered Features

Cisco Announces New AI-Powered Tools at Enterprise Connect 2025

Cisco Announces New AI-Powered Tools at Enterprise…

Enghouse Interactive Announces a New Microsoft Teams Phone Integration

Enghouse Interactive Announces a New Microsoft Teams…

CallMiner Introduces AI-Driven Customer Feedback Solution: CallMiner Outreach

CallMiner Introduces AI-Driven Customer Feedback…

NICE Announces the Launch of CXone Mpower Orchestrator

NICE Announces the Launch of CXone Mpower Orchestrator

Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

Five9 Has Introduced Spotlight for AI Insights

Five9 Has Introduced Spotlight for AI Insights

New Research Reveals 72% of Consumers Are Open to AI Interactions

New Research Reveals 72% of Consumers Are Open to AI…

What Not to Miss at Enterprise Connect 2025

What Not to Miss at Enterprise Connect 2025

Agentic AI Expected to Resolve 80% of Common Issues by 2029

Agentic AI Expected to Resolve 80% of Common Issues by…

Talkdesk Introduces AI Agents for Healthcare

Talkdesk Introduces AI Agents for Healthcare

Vonage and SAP Join Forces to Advance AI in Business

Vonage and SAP Join Forces to Advance AI in Business

NICE Reports 400% Increase in Virtual Agent Use

NICE Reports 400% Increase in Virtual Agent Use

Take Part in the 2025 WFM Benchmarking Survey 

Take Part in the 2025 WFM Benchmarking Survey 

97% of Customer Queries Resolved by Zoom’s Virtual Assistant

97% of Customer Queries Resolved by Zoom’s Virtual…

Zendesk Seals Deal to Acquire Local Measure

Zendesk Seals Deal to Acquire Local Measure

Talkdesk Fuels Condor’s Next-Gen CX Transformation

Talkdesk Fuels Condor’s Next-Gen CX Transformation

8×8 and CallCabinet Partner to Streamline Compliance

8×8 and CallCabinet Partner to Streamline Compliance

Genesys and Mitel Announce a Global Strategic Partnership

Genesys and Mitel Announce a Global Strategic Partnership

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success