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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Luware Opens US Office to Expand Global Presence

Luware Opens US Office to Expand Global Presence

8×8 Releases New Updates to Its Communications Platform

8×8 Releases New Updates to Its Communications…

AnywhereNow Wins Microsoft Global Hackathon Executive Challenge

AnywhereNow Wins Microsoft Global Hackathon Executive…

2024 International CX Excellence Award Winners Announced

2024 International CX Excellence Award Winners Announced

New Report Launched for AI in Healthcare

New Report Launched for AI in Healthcare

NiCE Cognigy Introduces AI Ops Center

NiCE Cognigy Introduces AI Ops Center

77% of CX Leaders Believe AI Is Crucial for Personalization

77% of CX Leaders Believe AI Is Crucial for…

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

CallMiner Integrates with Microsoft Dynamics 365 Contact…

CallMiner Announces New Advancements to Its AI Framework

CallMiner Announces New Advancements to Its AI Framework

Take Part in the 2025 WFM Benchmarking Survey 

Take Part in the 2025 WFM Benchmarking Survey 

Calabrio Chosen to Support loveholidays’ European Expansion

Calabrio Chosen to Support loveholidays’ European…

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

Deepdesk Recognized for AI Innovation at Microsoft…

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio WFM Integrates with Microsoft Dynamics 365

Calabrio Launches New AI-Powered QM Tools

Calabrio Launches New AI-Powered QM Tools

Crescendo Has Launched Multimodal AI

Crescendo Has Launched Multimodal AI

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

NICE Launches 1CX: An All-In-One UCaaS for $5 Month

Zoom Ready for Contact Centre Prime Time

Zoom Ready for Contact Centre Prime Time

Calabrio Expands Partner Network With Avant, Sabio, Five9

Calabrio Expands Partner Network With Avant, Sabio, Five9

New Report Reveals AI Needs Human Touch in CX

New Report Reveals AI Needs Human Touch in CX

New Report Finds 96% of CX Leaders Prioritize AI

New Report Finds 96% of CX Leaders Prioritize AI

Leeds Building Society Modernises its Contact Centre with Sabio

Leeds Building Society Modernises its Contact Centre…

Content Guru Exemplary Vendor in Six ISG Reports

Content Guru Exemplary Vendor in Six ISG Reports

MiaRec and Webex by Cisco Partner to Improve EX and CX

MiaRec and Webex by Cisco Partner to Improve EX and CX

Talkdesk Launches Knowledge Creator With AI Insights

Talkdesk Launches Knowledge Creator With AI Insights

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Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success