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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Cisco Announces New AI-Powered Tools at Enterprise…
Enghouse Interactive Announces a New Microsoft Teams…
CallMiner Introduces AI-Driven Customer Feedback…
NICE Announces the Launch of CXone Mpower Orchestrator
Talkdesk Launches Knowledge Creator With AI Insights
Five9 Has Introduced Spotlight for AI Insights
New Research Reveals 72% of Consumers Are Open to AI…
What Not to Miss at Enterprise Connect 2025
Agentic AI Expected to Resolve 80% of Common Issues by…
Talkdesk Introduces AI Agents for Healthcare
Vonage and SAP Join Forces to Advance AI in Business
NICE Reports 400% Increase in Virtual Agent Use
Take Part in the 2025 WFM Benchmarking Survey
97% of Customer Queries Resolved by Zoom’s Virtual…
Zendesk Seals Deal to Acquire Local Measure
Talkdesk Fuels Condor’s Next-Gen CX Transformation
8×8 and CallCabinet Partner to Streamline Compliance
Genesys and Mitel Announce a Global Strategic Partnership
New Study Reveals AI’s Key Role in Improving Customer…
Five9 Expands Global Reach with Google Cloud Marketplace
Talkdesk & Epic Partner to Transform Healthcare…
What Not to Miss at CCW Berlin 2025
Netcall has Announced a Strategic Partnership With…
8×8 Introduces 8×8 Aftersale Assist to Enhance…
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