The Largest Online Community for Contact Centre Professionals

Home LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar

Latest News

A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

Vendor Filter Filter
Recent Articles Most Viewed Articles

Vendor

8×8 Releases New Updates to Its Communications Platform

8×8 Releases New Updates to Its Communications…

Cisco and ServiceNow Announce Partnership to Boost AI Security

Cisco and ServiceNow Announce Partnership to Boost AI…

Calabrio Launches a Series of AI-Powered Enhancements to Its Suite

Calabrio Launches a Series of AI-Powered Enhancements to…

Avaya Has Introduced Its New Platform: Avaya Infinity

Avaya Has Introduced Its New Platform: Avaya Infinity

Smobi Partners With Vonage to Power RCS Messaging

Smobi Partners With Vonage to Power RCS Messaging

Content Guru’s Global AI Vision Takes Centre Stage

Content Guru’s Global AI Vision Takes Centre Stage

Centrical Introduces a Set of New AI-Driven Features

Centrical Introduces a Set of New AI-Driven Features

Zoom Introduces New Features Across its Workplace Platform

Zoom Introduces New Features Across its Workplace Platform

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Sabio and VoiceAbility Launch Neurodivergent CX Solution

Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents

Babelforce Launches New Voice Capabilities For Zendesk’s…

Forrester Recognizes Genesys as a CCaaS Leader

Forrester Recognizes Genesys as a CCaaS Leader

Cirrus and Nebula Announce Partnership

Cirrus and Nebula Announce Partnership

Forrester Announce New CCaaS Wave For 2025

Forrester Announce New CCaaS Wave For 2025

NICE Named CCaaS Leader in Forrester 2025 Report

NICE Named CCaaS Leader in Forrester 2025 Report

Salesforce Launches Agentforce to Power Service Field AI

Salesforce Launches Agentforce to Power Service Field AI

Evaluagent and Phase2 Join Forces to Revolutionize QA

Evaluagent and Phase2 Join Forces to Revolutionize QA

Workvivo by Zoom Debuts New AI Tool

Workvivo by Zoom Debuts New AI Tool

8×8 Introduces AI Orchestrator to Simplify Bot Integration

8×8 Introduces AI Orchestrator to Simplify Bot…

8×8 Launches New Solution for Improving Customer Journeys

8×8 Launches New Solution for Improving Customer…

How Will the 6th April Changes Impact UK Contact Centres?

How Will the 6th April Changes Impact UK Contact Centres?

AI Adoption in Customer Experience Faces Challenges According to Industry Leaders

AI Adoption in Customer Experience Faces Challenges…

Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation

Content Guru’s CCaaS Solution Achieves First FedRAMP…

Sabio Launches App to Simplify Employee Leave Management

Sabio Launches App to Simplify Employee Leave Management

Sabio Leads Essent’s Cloud Migration to Enhance CX

Sabio Leads Essent’s Cloud Migration to Enhance CX

Close Close
Top Stories

10 Customer-Centric Ideas We Heard at Adanola

What’s the Difference Between a Short- and Long-Term AI Strategy?

Key Things That “Make or Break” a Resource Planning Team

Latest News

Assembled Partners With Nextiva to Introduce WFM Integration

AnywhereNow Wins Second Microsoft AI Hackathon Challenge

Resources

Guide: Are Your Agents Ready?

Webinar Replay: How to Turn Customer Feedback into Action

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

Latest Blogs

From AI Insights to Action: Closing the Coaching Gap

Awaab’s Law Phase 2: Connecting Property and Resident Data

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success